The UK network of building surveyors and structural engineers providing reports

The UK Network of Building Surveyors and Structural Engineers
HomeAbout UsHow we workRequest QuoteContact UsJobs
Surveyors Reports
  Valuation Only

  Homebuyer Survey

  Building Survey

Engineers Reports
  Asbestos

  Cesspool/Septic

  Damp

  Drainage

  Electrical

  EMC (Radio Waves)

  Gas

  Plumbing

  Soil

  Structural

  Subsidence

  Sulphate

  Tree/Arboricultural

  Timber/Wood

  Wall Tie


Party Wall

Structural Design
Repairs
Expert Witness
Commercial Buildings
Training Courses
Queries
Links


Queries & Complaints Procedure
We want you to be satisfied with the service we provide you. If not, we want to know why, so that we can endeavour to put matters right and improve our procedures for the benefit of future clients.

If you have any queries on your report, the best person to answer this would be the Surveyor, Engineer or Specialist who prepared the report and you should contact them in the first instance. Most queries can be sorted out over the telephone quite quickly.

If you have a more serious complaint, you should put this in writing to the Surveyor, Engineer or Specialist who prepared the report and copy it to our Control Centre. Your letter should set out all your complaints, and give full details of the circumstances. You should provide copies of any relevant documents.

Written complaints will be investigated and we will normally give you our written reply within 21 days.

If you are dissatisfied with any aspect of our handling of your complaint, you should write to The Quality Assurance and Control Director, who will personally conduct a separate review of your complaint and will normally give you a written reply within 14 days.


For our terms and conditions please click here

We cover the whole of the UK.

1st ER SURVEYS LIMITED
Registered in England : No. 4261391
The Stables, Rear of 60 the Avenue, Southampton, SO17 1XS
Tel: 0800 52 58 50   Fax: 023 8072 0788   Email: sales@ersurveys.co.uk  

www.surveyorsreports.co.uk   www.engineersreports.co.uk

house survey building surveyors surveyor structural engineers report engineer homebuyers reports homebuyer home buyer buyers subsidence valuation party wall act boundary walls expert witness crack cracks drainage repair repairs job jobs vacancy vacancies course training courses